Instructions

Start with customer jobs:

Add pains and gains:

Describe your products and services:

Outline how you intend to create value:

Best Practices

Color Coding

Visuals and words

Customer Knowledge

Frequently Committed Mistakes

Trying to alleviate every pain and target every gain:

Mixing present and future

One map per value proposition

Intellectual Solipsism:

Customer Segment

Customer Jobs


Gains


Pains


Value Proposition

Product & Services


Gain Creators


Pain Relievers